Document Transactions Specialist

5 days ago


Manila, National Capital Region, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000
Operations Process Management Role

As a leader in document transactions and remittances, this role is responsible for overseeing day-to-day operations and supervising a team of 20-25 staff. The Operations Process Manager will excel in delegating tasks, managing conflicts, and enhancing customer experience while fostering a culture of innovation and strategic thinking within the team.

Key Responsibilities:
  • Monitor and report site performance during shift operating windows.
  • Review staffing and volume trends to ensure optimal capacity plans are in place.
  • Develop an environment focused on quantifiable productivity and quality.
  • Review processes and performance with a focus on improving departmental competency and performance ratings.
  • Manage team performance, lead by example, and coach employees on key behaviors to motivate sustained results.
  • Develop and lead a responsive team that adapts to dynamic organizational and operational changes.
Required Skills and Qualifications:
  • College graduate or minimum 5+ years' experience in operations with strong team management experience.
  • Excellent written and oral communication skills in English with strong interpersonal skills.
  • Proven leadership and people management skills.
  • Ability to build strong business relationships across departments.
  • Strong PC, project management, and analytical skills.
  • Working knowledge of Excel, PowerPoint, and Word.
  • Experience working with risk, audit, and compliance to ensure overall organizational objectives are met.
About This Opportunity

This role offers the opportunity to work in a collaborative and inclusive environment where you can utilize your expertise in operations management to drive productivity, quality, and customer satisfaction.

Our company values diversity and inclusion, and we strive to create a workplace that reflects these values. We welcome applications from qualified candidates who share our commitment to excellence and customer service.



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