Service Quality Analyst

Job DescriptionAXA Philippines is seeking a highly motivated Service Quality Analyst to join our team. In this role, you will be responsible for collaborating with Customer Retention leadership to develop and implement corrective action plans to address identified issues and improve service quality. You will also engage in simple campaigns and activities...

ResponsibilitiesThe Quality Assurance Supervisor will be responsible for the following:Oversight of Customer Experience initiativesManagement of Customer Experience Analysts - Quality AssuranceCollaboration with clients and operations partnersIDentification and management of key projectsTracking results and ensuring effective data gatheringDesigning customer...

Job Overview:We are seeking a highly skilled Language Quality Analyst to join our team at IBEX Global Solutions (Philippines) Inc.About the Role:This role involves working as a Language Quality Analyst to ensure that our products and services meet the highest standards of quality and accuracy in the Japanese language.Main Responsibilities:Language Review:...

We are seeking a Quality Assurance Analyst to join our team at HyDIGIT Group.About the RoleIn this role, you will be responsible for ensuring the quality of our products and services by identifying and resolving defects.Key ResponsibilitiesDevelop and execute test plans to ensure product quality.Identify and report defects to development teams.Collaborate...

We are looking for a skilled Process Improvement Analyst to join our team at EXL Service Philippines, Inc. As a Quality Compliance Specialist, you will be responsible for monitoring and reviewing transactions to ensure client standards are met.About the Job:Monitor process transactions to ensure client standards are metProvide event-based and frequency-based...

We are seeking a qualified Quality Analyst Professional to join our team at Commonwealth Foods, Inc. As a Quality Analyst Professional, you will be responsible for analyzing and resolving quality-related issues throughout the production process.About the Role:In this position, you will work closely with our production team to identify and resolve quality...

Job Title: Customer Care Quality AnalystHelloConnect, Inc. is hiring a talented Customer Care Quality Analyst to join our BPO Quality Assurance team. As a key contributor to our quality initiatives, you will play a vital role in analyzing customer care quality metrics and driving process improvements to ensure consistent excellence across our global...

About the RoleWe are seeking a highly skilled and experienced Core Operations Analyst to join our team at Parameta Solutions. As a Core Operations Analyst, you will play a critical role in ensuring the quality and integrity of market data, working closely with various teams to achieve this goal.Your primary responsibilities will include ownership and...

We are seeking a skilled Customer Support Quality Analyst to join our growing operations at PartnerHero. As a CS Quality Assurance Specialist, you will focus on reviewing customer support interactions and providing actionable recommendations for improvement.Responsibilities:Review and score associate interactions according to an established rubric,...

Job Requirements:We are seeking a highly skilled Engineering Data Analyst to join our Engineering team. In this role, you will be responsible for analyzing complex data sets, identifying trends, and providing actionable insights to inform software development and operations. The ideal candidate will have a strong background in data analysis, excellent...

We are seeking a highly skilled Quality Control Director to oversee the development and implementation of quality assurance strategies for our BPO services. The successful candidate will have extensive experience in quality assurance and BPO services, as well as excellent leadership and communication skills.Key Responsibilities:Develop and implement...

About This OpportunityAs an Information Quality Analyst at YONDU INC., you will play a critical role in ensuring data integrity, quality, and compliance across our organization. Your primary focus will be on developing and implementing effective data governance standards, managing metadata, and collaborating with data stakeholders to achieve our data...

At Broadridge Trading & Connectivity Solutions, we are seeking a highly skilled and detail-oriented Data Quality Analyst to join our team.About the Role:Analyze and process data to ensure accuracy within our internal support tools.Develop data quality checks, perform data analysis, and identify gaps for feature engineering.Collaborate with internal...

As a Service Assurance Analyst at RingCentral, you will play a crucial role in ensuring the quality of our customers' communication services.Key Responsibilities:Analyze call logs and network performance data to identify and troubleshoot Quality of Service (QoS) issuesCollaborate with internal teams and external partners to resolve customer complaints and...

About the Job:We are seeking a talented Quality Assurance Analyst to join our team at Skills and Talent Employment Pool Inc. (STEP). The successful candidate will be responsible for conducting sensory & food safety experiments related to shelf-life tests and evaluating ingredient lists and products according to set standards for the target country.Key...

Job OverviewWe are looking for a skilled Quality Assurance (QA) Analyst to join our team at CEF Solutions Inc. The successful candidate will be responsible for evaluating recorded voice calls and ensuring adherence to company and client standards.The ideal candidate will have strong analytical and listening skills, with at least 2 years of experience as a QA...

Job SummaryWe are seeking a highly skilled Data Analyst Specialist to join our team at EXL Service Philippines, Inc. In this role, you will be responsible for creating and maintaining reports, evaluating business processes, and using data analytics to inform business decisions.About the RoleManage and improve reporting requirements for the campaign.Analyze...

Job SummaryWe are seeking a Manual Tester and Quality Analyst to join our team in Manila. As a key member of our quality assurance group, you will be responsible for reviewing and testing various digital assets developed by our development team.The ideal candidate will have experience working with digital technologies and a strong understanding of quality...

We are seeking a skilled Quality Assurance Expert to join our team at EXL Service Philippines, Inc. As a Quality Compliance Specialist, you will be responsible for maintaining process transactions to ensure client standards are met.About the Job:Maintain process transactions to ensure client standards are metProvide event-based and frequency-based...

At EXL Service Philippines, Inc., we are seeking a dedicated Quality Assurance Expert to join our team. As a PHRN Quality Compliance Specialist, you will play a crucial role in ensuring that our processes meet the highest standards of quality and compliance.About the Role:Maintain process transactions to ensure client standards are metIdentify process...