Quality Control Professional

4 days ago


Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

We are seeking a skilled Quality Assurance Expert to join our team at EXL Service Philippines, Inc. As a Quality Compliance Specialist, you will be responsible for maintaining process transactions to ensure client standards are met.

About the Job:

  • Maintain process transactions to ensure client standards are met
  • Provide event-based and frequency-based feedback
  • Assist Ops-AMs in identifying training needs for agents and process level issues
  • Participate in team huddles and provide briefs on Quality performance
  • Brief new agents on Quality function operations
  • Coordinate all process improvement initiatives

Required Skills and Qualifications:

  • Knowledge of quality assurance and process improvements
  • Excellent working knowledge of MS Office - Excel, PowerPoint, Word Doc
  • Above average verbal and written communication skills
  • Good analytical skills
  • Self-initiated zeal for continuous improvement
  • Fosters a spirit of collaboration and teamwork

Education and Experience:

  • Graduate in any stream
  • 1 year in Quality Compliance or Quality Assurance
  • PHRN License


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