Quality Control Professional
4 days ago
We are seeking a skilled Quality Assurance Expert to join our team at EXL Service Philippines, Inc. As a Quality Compliance Specialist, you will be responsible for maintaining process transactions to ensure client standards are met.
About the Job:
- Maintain process transactions to ensure client standards are met
- Provide event-based and frequency-based feedback
- Assist Ops-AMs in identifying training needs for agents and process level issues
- Participate in team huddles and provide briefs on Quality performance
- Brief new agents on Quality function operations
- Coordinate all process improvement initiatives
Required Skills and Qualifications:
- Knowledge of quality assurance and process improvements
- Excellent working knowledge of MS Office - Excel, PowerPoint, Word Doc
- Above average verbal and written communication skills
- Good analytical skills
- Self-initiated zeal for continuous improvement
- Fosters a spirit of collaboration and teamwork
Education and Experience:
- Graduate in any stream
- 1 year in Quality Compliance or Quality Assurance
- PHRN License
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