Exceptional Customer Service Representative Wanted
2 days ago
We are seeking a dedicated individual to join our team as a Customer Service Agent. This is an exciting opportunity for someone who enjoys helping others and providing exceptional service.
The ideal candidate will have prior experience in call centers, excellent communication skills, and a strong work ethic. They should be able to handle multiple tasks simultaneously, think critically, and provide solutions to customer problems efficiently.
Candidates must reside within 80km of our office, have a high-speed internet connection, and possess a quiet workspace that allows them to focus on their responsibilities.
- A high-speed internet connection
- An appropriate, quiet work environment
- High language proficiency in English
- Work-from-home experience
In this role, you will be responsible for handling inbound and outbound calls, resolving customer issues through effective problem-solving, and accurately documenting interactions.
Key Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
Benefits and Incentives:
We offer a competitive compensation package, including HMO coverage, dental coverage, free meal during training, career growth and learning opportunities, allowances for rice, clothing, laundry, and meals, performance and loyalty bonuses, employee shuttle services, company retreats, and off-site events.
This role offers a chance to contribute to high-impact projects with well-known clients, develop your skills, and advance your career in a dynamic and supportive work environment.
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