Content Development Specialist

3 days ago


Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time
Job Summary

We are seeking a highly skilled Content Development Specialist to join our team at HCL Technologies Philippines Inc.

The successful candidate will be responsible for developing and implementing a comprehensive, innovative knowledge/content management structure to ensure the efficient dissemination of information across a broad spectrum of functions and users.

The Content Development Specialist will use industry-leading methods and tools to collect and organize information, which will be used to improve the quality of our services.

Main Responsibilities:
  • Collaborate with key leaders to define data needs.
  • Develop and implement a comprehensive knowledge/content management structure.
  • Drive the development and implementation of important information to improve service.
  • Develop comprehensive professional development to train employees to access and analyze data.
Requirements:
  • Working knowledge of ITIL framework.
  • Prior service desk experience a must.
  • Experience in online knowledge management and knowledge management tools.
  • Experience in content writing and instructional design.
  • Exposure to a similar role for a minimum of 1 year.
  • Experience of working in a 24/7 environment.
  • Experience with Excel, Access, and other database programs.


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