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Collections Manager

7 days ago

Taguig, National Capital Region, Philippines Cobden & Carter International Full time
Job Description:

Cobden & Carter International seeks a highly skilled Collections Coordinator to join their team. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to articulate complex information in a clear and concise manner.

Key Responsibilities:

  • Contact clients and internal teams to discuss outstanding escalated debts.
  • Manage deadlines and progress across teams to ensure timely resolution.
  • Coordinate and liaise with Collections, Finance, and Business teams to follow up on escalation progress and issue resolution.
  • Document accurate records of client communications within Oracle Advanced Collections system and collections reports.

Performance Objectives:

  • Evaluate the global top outstanding debts and escalate them in compliance with timelines to achieve targets based on qualitative and quantitative measures.
  • Re-prioritize an ever-changing workload and demands to ensure activity is focused towards achieving targets.
  • Ensure tasks are performed in accordance with Service Level Agreement objectives.
  • Contribute ideas and actions towards the continuous improvement of processes within area of influence.

Requirements:

  • Strong fluency in written and spoken English is essential for effective communication within the organization.
  • Experience working in a business-to-business Collections/Credit Control environment is advantageous.
  • Familiarity with MS Excel and ability to create and maintain various collections reports.