Collection Analyst

1 day ago


Taguig, National Capital Region, Philippines eTeam Full time

eTeam Taguig, National Capital Region, Philippines

Collection Analyst

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Job Summary: We are seeking a detail-oriented and proactive Collections Analyst to join our finance team. The successful candidate will be responsible for managing accounts receivable, optimizing cash flow, and minimizing bad debt while maintaining positive customer relationships.

Key Responsibilities:

  1. Account Management:
    • Monitor and manage assigned customer accounts
    • Review aging reports and identify overdue accounts
    • Prioritize collection efforts based on account status and risk
  2. Communication:
    • Contact customers via phone, email, or written correspondence regarding overdue payments
    • Negotiate payment terms and establish payment plans when necessary
    • Maintain professional relationships with customers while ensuring timely payments
    • Analyze customer payment history and credit information
    • Assess credit risk and recommend appropriate credit limits
    • Identify trends in customer payment behavior
  3. Documentation and Reporting:
    • Maintain accurate records of all collection activities and customer interactions
    • Prepare regular reports on collection performance and key metrics
    • Document reasons for payment delays and proposed solutions
  4. Process Improvement:
    • Identify and recommend improvements to collection processes and policies
    • Collaborate with other departments to streamline credit and collection procedures
    • Ensure all collection activities comply with relevant laws and regulations
    • Stay updated on changes in debt collection legislation
    • Use collection management software and financial systems effectively
    • Leverage data analytics tools to improve collection strategies
  5. Performance Monitoring:
    • Track and analyze key collection metrics such as DSO, collection rate, and recovery rate
    • Set and work towards achieving collection targets
    • Identify accounts requiring legal action or third-party collection agencies
    • Coordinate with legal teams or external agencies when necessary
  6. Customer Service:
    • Address customer inquiries and resolve disputes related to invoices or payments
    • Balance maintaining good customer relationships with achieving collection goals

Required Qualifications:

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field
  • 2-3 years of experience in collections, accounts receivable, or a similar role
  • Strong analytical and problem-solving skills
  • Excellent communication and negotiation abilities
  • Proficiency in Microsoft Office suite, particularly Excel
  • Experience with financial/ERP systems and collection management software
  • Knowledge of relevant debt collection laws and practices

Preferred Qualifications:

  • Experience in the B2C and B2B collections
  • Knowledge of data analytics tools and techniques

Personal Attributes:

  • Detail-oriented with strong organizational skills
  • Ability to work independently and as part of a team
  • Customer-focused approach to collections
  • Resilient and able to handle challenging conversations
  • Commitment to ethical practices and professional integrity

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Technology, Information and Media

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