Disaster Relief Customer Service Representative

17 hours ago

Tarlac City, Central Luzon, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,000,000
Job Opportunity

We are seeking dedicated and motivated professionals to join our disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be contacted on an as-needed basis. Work hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

Responsibilities
  • Provide exceptional customer service and support
  • Learn common requests and solutions to improve the customer experience
  • Utilize service techniques and systems to resolve customer inquiries
  • Evaluate and escalate customer dissatisfaction to proper channels
Requirements
  • Must be at least 18 years old
  • High school diploma or equivalent required
  • Excellent organizational, written, and verbal communication skills
  • Ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Ability to evaluate, troubleshoot, and follow up on customer issues
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service oriented (empathetic, responsive, patient, conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced environment with change and ambiguity
  • Excellent interpersonal skills and the ability to build relationships with team and customers

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