Customer Support Agent

6 days ago


Pasig, National Capital Region, Philippines TDCX Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Support Agent to join our team at TDCX.

As a key member of our support team, you will be responsible for providing top-notch technical support to our customers via various communication channels.

Your primary goal will be to resolve customer issues efficiently, effectively, and professionally, ensuring high levels of customer satisfaction.

Key Responsibilities:
  • Receive and respond to customer inquiries, concerns, and complaints in a timely and courteous manner.
  • Analyze and troubleshoot complex technical issues using problem-solving skills and knowledge of software applications.
  • Collaborate with internal teams to resolve issues and provide solutions that meet customer expectations.
  • Maintain accurate records of customer interactions, including issue resolution status and customer feedback.
Requirements:
  • 1-year BPO experience and relevant knowledge in programming applications, coding, and web development.
  • Strong analytical and problem-solving skills, excellent communication skills, both written and verbal.
  • Fluency in English and ability to work in a fast-paced environment.


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