Support Team Member

5 days ago


Cebu City, Central Visayas, Philippines Helpware Full time

We are looking for a highly motivated and organized Customer Service Representative to join our team at Helpware.

Role Overview:

This position involves providing top-notch support to customers through various communication channels. As a Customer Service Representative, you will be responsible for addressing customer concerns, resolving issues, and ensuring customer satisfaction.

Main Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer issues efficiently and effectively.
  • Document customer interactions and update records accordingly.
  • Participate in continuous improvement initiatives to enhance processes and procedures.
  • Collaborate with team members to achieve shared goals and objectives.

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