TSD Operations Support Specialist
1 month ago
> Collect all duly accomplished forms needed by respective departments.
> Authorize incoming calls from clients regarding technical inquiries and concerns.
> Plot Technician's itineraries daily in coordination with the TSD Supervisor and Technical Services Department Head.
> Update and monitor files such as replacement reports, TSD daily itineraries, and other reports.
> Coordinate with warehouse for the deployment of printers, toners, inks, etc.
> Be the Point-of-Contact (POC) for any technical issues and concerns.
> Schedule and monitor replacements, new accounts, toners, and ink deliveries of technicians.
> Liaise with collection, customer service, and warehouse departments.
> Document technical concerns from the CSR Department.
> Conduct trainings and orientations to newly hired technicians.
> Coordinate with other departments.
> Act as Petty Cash Custodian.
> Perform other duties assigned from time to time by the Technical Services Department Head.
Why this role matters:
This role plays a critical part in ensuring the smooth operation of Technical Services. By providing administrative support, you will enable our team to focus on delivering exceptional service to our clients.
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