TSD Operations Support Specialist

1 month ago


Makati City, National Capital Region, Philippines Multibiz International Corporation Full time
Key Responsibilities:
> Collect all duly accomplished forms needed by respective departments.

> Authorize incoming calls from clients regarding technical inquiries and concerns.

> Plot Technician's itineraries daily in coordination with the TSD Supervisor and Technical Services Department Head.

> Update and monitor files such as replacement reports, TSD daily itineraries, and other reports.

> Coordinate with warehouse for the deployment of printers, toners, inks, etc.

> Be the Point-of-Contact (POC) for any technical issues and concerns.

> Schedule and monitor replacements, new accounts, toners, and ink deliveries of technicians.

> Liaise with collection, customer service, and warehouse departments.

> Document technical concerns from the CSR Department.

> Conduct trainings and orientations to newly hired technicians.

> Coordinate with other departments.

> Act as Petty Cash Custodian.

> Perform other duties assigned from time to time by the Technical Services Department Head.

Why this role matters:
This role plays a critical part in ensuring the smooth operation of Technical Services. By providing administrative support, you will enable our team to focus on delivering exceptional service to our clients.

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