Software Implementation Specialist
7 days ago
Company Overview:
JKILC is a pioneer in the IT software industry, founded in 2008 with a mission to revolutionize talent management systems. Our goal is to provide an understandable platform for gathering all HR-related data.
Position Details:
- Customer Success Manager
- Work Location: Ayala Avenue, Makati
- Work Schedule: Weekends Off (8:00 AM - 5:00 PM)
Job Description:
As a Customer Success Manager at JKILC, your primary responsibility will be to manage the onboarding of new clients. You will configure and alter our platform in compliance with business policies and client requirements. Additionally, you will provide valuable guidance and training to clients on product features and industry best practices.
Key Responsibilities:
- Develop and implement implementation plans
- Act as the main point of contact for consumer inquiries and grievances
- Monitor client adoption and proactively identify implementation challenges or concerns
Requirements:
To be successful in this role, you should possess a bachelor's degree and a minimum of 1 year of experience in a similar position managing technological products. Being part of a pioneer team with experience is advantageous. You must be willing to perform on-site work and attend in-person interviews upon request.
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