Customer Support Expert

3 days ago


Pasay, National Capital Region, Philippines TSA Group - Australia Full time

TSA Group - Australia is a leading company in helping businesses acquire, retain and grow their consumer customer bases.

We represent some of the country's largest brands, across multiple call centres in Australia and internationally.

Job Description:

The ideal candidate will be responsible for delivering world-class service through every touchpoint. This includes handling customer queries, technical issues, sales and support needs.

The role involves acting as the single point of contact for customers, taking every opportunity to delight and act with an ownership mentality through to end resolution.

Key responsibilities include:

  • Service queries – listen to, understand, empathise, give guidance and solve it right, first time
  • Technical issues - diagnose the issue, resolve the issue in a timely manner and actively engage the appropriate utility support teams to help

The Customer Champion Consultant will also handle new sale or service orders, ensuring accuracy and alignment with customer expectations.

Additionally, the role involves proactively offering sales campaigns and products during customer interactions.

It is essential to have excellent communication skills, both oral and written, as well as strong problem-solving abilities.

The ideal candidate will be a team player, able to work collaboratively and provide excellent customer service at all times.

The salary package includes a competitive base salary, monthly incentives and health insurance coverage.

There are opportunities for career growth and development within the company, with comprehensive training and ongoing coaching and development available.



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