Accounting Support Specialist

1 month ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Title: General Accounting

Job Summary:

We are seeking a highly skilled and detail-oriented General Accounting professional to join our team at BEST CAREERS AND OPPORTUNITIES. As a key member of our accounting team, you will be responsible for providing exceptional technical support to our clients, resolving issues in a timely and professional manner, and maintaining superior customer service levels.

Key Responsibilities:

  • Provide technical support to clients, resolving issues directly or through timely escalation to meet process SLAs.
  • Manage transactions as per required quality standards, ensuring accuracy and efficiency.
  • Field all incoming help requests from clients via telephone and/or emails in a courteous manner.
  • Document all pertinent end-user identification information, including name, department, contact information, and nature of problem or issue.
  • Update own availability in the RAVE system to ensure productivity of the process.
  • Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.
  • Follow standard processes and procedures to resolve all client queries.
  • Resolve client queries as per the SLAs defined in the contract.
  • Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients.
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
  • Document and analyze call logs to spot most occurring trends to prevent future problems.
  • Maintain and update self-help documents for customers to speed up resolution time.
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution.
  • Ensure all product information and disclosures are given to clients before and after the call/email requests.
  • Avoids legal challenges by complying with service agreements.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for accounting and customer service, please submit your application, including your resume and a cover letter, to [insert contact information].



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