A Visionary Project Leader

2 days ago

Manila, National Capital Region, Philippines beBeeLeadership Full time ₱1,000,000 - ₱1,500,000

Our ideal candidate will be a skilled Project Leader with exceptional Collaboration and Communication skills. This role is perfect for individuals who thrive in Cross-Functional Environments, working closely with various teams, including Business Users, IT, and Product Teams.

Job Description:

This position entails managing the execution of Customer Care Projects from start to finish, ensuring alignment with business objectives and timely delivery.

  • Lead Project Execution: Oversee the entire project lifecycle, guaranteeing that projects are completed efficiently and effectively.
  • Translate Requirements into Deliverables: Serve as a liaison between stakeholders and cross-functional partners, capturing detailed requirements and transforming them into actionable user stories.
  • Document and Improve Processes: Collaborate with subject matter experts and stakeholders to document business processes, identify gaps, and propose effective solutions.
  • Facilitate Agile Practices: Lead project teams using Agile methodologies, managing Kanban or Scrum boards, and facilitating ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives.
  • Present Project Updates: Provide regular project updates and product demonstrations to stakeholders to maintain transparency and alignment.
  • Manage Project Planning: Develop and maintain level of effort estimates, status updates, milestones, schedules, budgets, and resource allocation to ensure successful project execution.
Required Skills & Qualifications:
  • Agile Methodologies: Proven experience with Agile frameworks, including SCRUM, Kanban, and Sprint-based delivery.
  • Requirements Gathering: Demonstrated ability to gather, document, and translate business requirements into actionable deliverables.
  • System Knowledge: Familiarity with system integrations, user acceptance testing (UAT), change management, and business process mapping.
  • Tool Proficiency: Proficiency in tools such as SQL, Excel, Visio, Jira, or similar project and collaboration platforms.
  • Communication & Collaboration: Strong communication and interpersonal skills, with the ability to effectively engage diverse teams and executive stakeholders.
  • Organizational Skills: Excellent organizational skills, with a high attention to detail and a commitment to delivering high-quality solutions.
Education & Experience:
  • Education: Bachelor's degree in Business, Information Technology, or a related field. A Master's degree is a plus.
  • Experience: 5+ years of project management experience, preferably within a Customer Care organization. Experience should include managing software development lifecycles, collaborating with cross-functional technical teams, and working with Customer Care systems and enterprise applications such as CRM, WFM, and telephony platforms.
Working Environment:
  • For remote or hybrid positions, you must have a dedicated workspace that is free from distractions and ensures privacy.
  • Working at home requires internet speeds that can support Company systems; a minimum download speed of 120mps and 10mbp upload is required. Computers must be hard wired to a router (We provide equipment).
  • All remote employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients.

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