Data Insights Analyst
5 days ago
At Sysgen, we are seeking a highly skilled Data Insights Analyst to join our team. As a key member of our Service Management Office (SMO), you will play a critical role in creating, analyzing, and maintaining reports that provide valuable insights into service performance. Your primary responsibility will be to develop periodic reports on service performance metrics, ensuring consistency and accuracy in data collection and presentation.
The ideal candidate will have strong analytical skills, attention to detail, and expertise in reporting tools to deliver actionable insights that drive continual service improvement. You will work closely with Service Managers, Process Owners, and other SMO stakeholders to align reporting with organizational goals. Additionally, you will present findings and reports to senior management and other stakeholders, effectively communicating complex information in a clear and concise manner.
Key Responsibilities:
1. Report Creation and Maintenance
- Develop and maintain periodic reports on service performance metrics.
- Create dashboards and visualizations to represent data in a clear and actionable format.
- Ensure consistency and accuracy in data collection and presentation.
2. Data Analysis
- Analyze data to identify trends, anomalies, and areas for improvement.
- Provide insights and recommendations to improve service delivery and efficiency.
- Collaborate with stakeholders to understand reporting requirements and translate them into actionable deliverables.
3. Service Performance Monitoring
- Monitor and report on KPIs, SLAs, and operational performance metrics.
- Identify and escalate risks or issues impacting service quality.
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