Medical Support Specialist

2 days ago


Mandaue City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱3,200,000 - ₱4,500,000
Medical Support Specialist

We are seeking a skilled Medical Support Specialist to join our team. This role is ideal for individuals who have a strong understanding of medical terminology and principles.

The successful candidate will serve as a trusted advisor, providing guidance and support to customers via telephone or email. They will also be responsible for responding to medical information queries, product quality complaints, and general queries received via various channels.

This is an excellent opportunity for those looking to leverage their medical knowledge in a consultative, patient-first environment. If you have a passion for delivering exceptional customer service and possess a strong foundation in medical science, we encourage you to apply.

Responsibilities
  • Respond to medical information inquiries and provide accurate guidance to customers.
  • Manage product quality complaints and escalate concerns to relevant stakeholders as necessary.
  • Support customers through various communication channels, including telephone and email.
  • Perform data reconciliation from multiple sources and maintain accurate records.
Qualifications
  • Bachelor's degree in a related field, such as pharmacy, life sciences, or medical science.
  • Relevant work experience in the pharmaceutical industry, preferably with a focus on safety and regulatory compliance.
  • Excellent written and verbal communication skills.
  • Ability to work independently under moderate supervision and prioritize tasks effectively.
Preferred Qualifications
  • Degree in Biological Sciences, Pharmacy, Nursing, Life Sciences, or Chemistry is preferred but not required.
Physical Demands / Work Environment
  • Office environment or remote work arrangement.


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