Process Improvement Specialist

1 week ago


Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time
Job Description

The Process Improvement Specialist (Access Point & Channels) plays a critical role in the company's omni-channel strategy, overseeing the end-to-end process for a specific access point, service, and/or channels.

This position involves designing, developing, and continuously improving store and business model innovations to support Phygital payment and loyalty strategies. Key responsibilities include:

  1. Access Point Lead
  • Custodian of store processes under Sales, Cash Control, and Restaurant Information related to an access point or service or channels.
  • Develops and implements processes and systems to support manager's productivity.
  • Develops and implements processes and systems to support crew productivity.
  • Incorporates usability of the developed process and system for store users.
System Integration and Back-of-House Systems

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