Client Relationship Manager

3 days ago


Bacolod City, Western Visayas, Philippines Wear The Shield Full time

We are Wear The Shield, a company that values exceptional customer service and innovative technology. As a Client Relationship Manager, you'll play a vital role in building and maintaining strong relationships with our clients.

You'll be responsible for managing client inquiries 24/7, handling escalated issues, and collaborating with our Concierge Team Manager. You'll also proactively engage with clients and agents to strengthen relationships and gather valuable feedback.

Requirements:

  • 3+ years of customer service experience, preferably in a B2B setting
  • 1-2 years of Virtual Assistant experience
  • Strong subject matter expertise in customer/client support
  • Proficiency in eCommerce tools like LiveChat, Gorgias, Shopify, Zendesk, Re:Amaze, Freshdesk

In return for your dedication, you'll enjoy a competitive compensation package, including flexible work arrangements, comprehensive health insurance, and opportunities for growth and development.



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