Client Relationship Manager
3 days ago
We are Wear The Shield, a company that values exceptional customer service and innovative technology. As a Client Relationship Manager, you'll play a vital role in building and maintaining strong relationships with our clients.
You'll be responsible for managing client inquiries 24/7, handling escalated issues, and collaborating with our Concierge Team Manager. You'll also proactively engage with clients and agents to strengthen relationships and gather valuable feedback.
Requirements:
- 3+ years of customer service experience, preferably in a B2B setting
- 1-2 years of Virtual Assistant experience
- Strong subject matter expertise in customer/client support
- Proficiency in eCommerce tools like LiveChat, Gorgias, Shopify, Zendesk, Re:Amaze, Freshdesk
In return for your dedication, you'll enjoy a competitive compensation package, including flexible work arrangements, comprehensive health insurance, and opportunities for growth and development.
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