Client Service Representative

6 days ago


Pasig, National Capital Region, Philippines Nezda Global Full time

Job Overview:

Nezda Global is seeking highly skilled individuals to join our team as Client Service Associates and Client Service Specialists. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.

About the Role:

This position requires a minimum of 2 years cumulative International voice experience handling Omni Channel and tech/basic troubleshooting as a Client Service Associate. For the Client Service Specialist role, you will need a minimum of 1 solid experience in airline accounts using GDS or reservations and ticketing tools.

Key Responsibilities:

  1. Handle customer inquiries via phone, chat, or email
  2. Resolve issues efficiently and effectively
  3. Provide accurate and timely responses to customer inquiries
  4. Foster strong relationships with customers through excellent communication skills

Requirements:

  • College level (completed at least 2 years)
  • Strong verbal and written English communication skills
  • Amenable to work onsite and flexible in rotating shifts
  • Ability to start on short notice


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