Cloud Infrastructure Technician

6 days ago


Taguig, National Capital Region, Philippines 8x8 Full time

About Us

We're a global company with a mission to revolutionize the way people communicate.

We offer a range of innovative solutions that enable businesses to deliver exceptional customer experiences.

Our cloud-based platform provides seamless communication and collaboration capabilities that help organizations streamline their operations and improve customer satisfaction.

Your Role

We're looking for a skilled Technical Support Engineer to join our Customer Support & Operations team.

In this role, you'll be responsible for providing technical support and monitoring our real-time, cloud-based infrastructure.

You'll work closely with our technical teams to address customer queries and resolve complex issues.

Key Responsibilities
  • Deliver exceptional customer support through proactive and reactive measures.
  • Collaborate with technical teams to resolve customer queries and issues.
  • Monitor and escalate cloud infrastructure-related issues.
  • Interact with customers and partners to resolve service delivery problems.
  • Perform daily checks, troubleshooting, and testing to ensure API and service availability.
  • Work with cross-functional teams to improve products and processes.
Requirements
  • 1-5 years of experience in technical support, systems administration, or NOC/Operations.
  • Familiarity with QoS-related issue resolution.
  • Experience in supporting SMS, ChatApps, Voice, or Video in an operational environment.
  • Basic SQL and Unix skills desired.
  • Ability to work in a fast-paced environment.
  • Excellent judgment and prioritization skills.
  • Fluency in English – written and verbal.
  • Great team player with strong communication skills.
  • Strong analytical, problem-solving, and multitasking skills.

We offer a supportive work environment and opportunities for growth and development.



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