Service Center Specialist
6 days ago
Job Summary:
Join our team at Analog Devices Gen. Trias, Inc. as a Service Center Specialist and take on the challenge of delivering exceptional service to our employees and management team. As a Service Center Specialist, you will be responsible for handling HR-related inquiries, developing documentation, maintaining records, processing transactions, managing contact center tasks, overseeing HR Kiosk operations, generating reports, updating HR portal content, tracking KPIs, and contributing to the FAQ Library.
Responsibilities:
- Customer Service: Handle phone/online HR inquiries, provide accurate responses, and escalate issues as needed following procedures.
- Documentation Creation: Develop, create, update, and improve process documentation.
- Record Maintenance: Track and maintain records of issues and customer resolution status using the Call Center tools available.
- Transaction Processing: Process employee and manager self-service transactions within agreed SLAs including updates.
- Data Entry: Input data accurately into Workday and complete contact center transactions.
- Kiosk Management: Oversee HR Kiosk, ensure forms availability, and process documents.
- Performance Reporting: Generate performance reports, update HR Portal, conduct training, and track KPIs.
Requirements and Expectations:
- Education and Experience: BS Psychology, Human Resource Management or any Business-Related Course with 1-year relevant work experience.
- Location and Schedule: Can work in Six/NEO, BGC, Taguig and can do Night shift schedule.
- Technical Skills: Knowledgeable in Workday/ServiceNow is an advantage.
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