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Global Client Services Associate

2 weeks ago

Manila, National Capital Region, Philippines Citigroup Business Process Solutions Pte. Ltd. Full time

In this role, you will be responsible for handling customer service-related concerns of Citi clients, including general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries, and fulfillment. You will work collaboratively with colleagues to ensure that every client interaction is efficient, timely, and compliant with departmental standards.

WE OFFER:

  1. A competitive salary package and other great benefits including health insurance, life insurance, retirement plan, transportation allowance, rice allowance, medical and dental allowance, shift differential, staff loan, tuition fee reimbursement, and bereavement assistance.
  2. Career growth opportunities within Citi and across various roles.

REQUIREMENTS:

  1. Bachelor's degree holders, college undergraduates, or high school/senior high school graduates with a minimum of 12 months of BPO international voice account experience.
  2. Above average English communication skills and comfortable speaking with people from diverse backgrounds.
  3. Amenable to working on shifting schedules, holidays & weekends (fixed 5-day work week).
  4. Amenable to working in Bonifacio Global City, Taguig.
  5. Applicants should be eligible to legally work in the Philippines.