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Security Industry Professionals Sought

1 week ago

Baguio City, Cordillera, Philippines Neksjob Philippines Full time

Neksjob Philippines


We are committed to hiring and developing talented individuals who share our passion for delivering exceptional customer experiences. If you're looking for a challenging and rewarding role in the security industry, we encourage you to apply.



About the Position

This role involves working as a Customer Care Agent, providing support and guidance to customers who call in with concerns about their home security systems, alarms, and account-related issues.



Responsibilities:

  • Provide world-class customer service, responding to customer inquiries and resolving issues promptly and efficiently.
  • Work closely with customers to identify and resolve technical issues related to their home security systems and alarms.
  • Educate customers on best practices for maintaining their security systems and optimizing their user experience.
  • Escalate complex issues to higher support levels when necessary, maintaining open communication with customers throughout the process.


Requirements:

  • No prior experience necessary – we offer comprehensive training to equip you with the skills and knowledge needed for success.
  • At least high school graduation required, with a strong emphasis on verbal communication and active listening skills.
  • Basic computer skills and proficiency in using software applications.