Business Technology Solutions Expert

2 weeks ago

Makati City, National Capital Region, Philippines beBeeSupport Full time $56,000 - $76,000
IT Support Specialist Job Description

Are you a skilled IT professional looking for a challenging role that will utilize your technical expertise to provide exceptional support to employees? Do you thrive in fast-paced environments and have excellent communication skills? We are seeking an experienced IT Engineer 1 to join our global IT team as an IT Support Specialist.

Job Responsibilities:

  • Provide Technical Support

    Our ideal candidate will be responsible for providing timely and effective resolution for customers' computer and application issues, acting as the first point of contact for technical support. This includes managing the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs.

  • Manage IT Operations

    The successful candidate will administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access. Occasional travel to the facility to oversee the shipping and receiving of hardware is also required.

  • Collaborate with Global Team

    Our IT Support Specialist will work closely with the finance team to maintain and improve vendor payment processes. Additionally, they will collaborate with the global IT team to resolve complex issues and contribute to projects with a

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