Technical Services Engineer
6 days ago
We are seeking a talented Technical Support Engineer to join our team at IT Group, Inc. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and customers.
Your primary focus will be on resolving IT infrastructure incidents in a timely and efficient manner. You will work closely with internal teams and external partners to ensure that all issues are resolved to the customer's satisfaction.
Key Responsibilities:
- Offer technical assistance via various communication channels
- Collaborate with colleagues to resolve complex technical issues
- Develop and maintain strong relationships with clients and stakeholders
- Maintain accurate records of incident reports and service requests
Requirements:
- Degree in Engineering or Computer Science
- Minimum 2 years of experience in technical support
- Strong knowledge of Linux and database administration
- Ability to work independently and as part of a team
- Flexibility to adapt to changing priorities
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