Senior Content Creator

13 hours ago

Marikina City, National Capital Region, Philippines beBeeWriter Full time ₱900,000 - ₱1,200,000
Job Description

We are seeking a skilled Technical Writer to create, optimize, and maintain our knowledge base content.

As a key member of our team, you will partner with Product Managers, Engineers, Customer Support, Rev Ops, and Customer Success to empower customers to self-serve while enabling internal teams to move faster with confidence.

This is an evolving role that requires more than just writing and editing. You will integrate AI-driven tools to accelerate content creation, identify weak spots in documentation, and scale our Knowledge Base without creating extra workload.

Key responsibilities include:

  • Researching, writing, and developing new and updated knowledge base articles, FAQs, troubleshooting guides, snippets, and internal enablement docs.
  • Partnering closely with Product Managers and Engineers to deeply understand new features and translate technical detail into clear, customer-ready content.
  • Collaborating with Support, Customer Success, and Enablement teams to capture recurring issues, identify knowledge gaps, and improve internal workflows.
  • Using AI-assisted tools to accelerate drafting, auditing, and surfacing weak or duplicate content.
  • Conducting recurring content audits to ensure KB remains accurate, current, and discoverable.
  • Mentoring junior writers, sharing best practices for technical writing, SEO, and AI adoption.
  • Driving the creation and execution of release notes and documentation plans tied to product launches.
  • Providing training/reference content to accelerate onboarding and upskilling of internal employees.

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