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Technology Service Professional

2 weeks ago

Cebu City, Central Visayas, Philippines iSource Asia Business Solutions Corporation Full time
Technical Support Role

This exciting opportunity at iSource Asia Business Solutions Corporation requires a highly skilled Technical Services Officer to join our team onsite. You will provide essential technical support to our internal office staff, ensuring the smooth operation of our company's systems, hardware, and software.

Main Responsibilities
  • Onsite technical support to internal office staff, troubleshooting and resolving technical issues related to desktops, laptops, printers, networking, and other office equipment.
  • Installation, configuration, and setup of company systems and devices, regular maintenance and checks on office equipment to ensure they are working properly.
  • Training and guidance to staff on best practices for using office technology and troubleshooting common issues, working closely with other departments to identify and resolve technical problems affecting internal operations.
  • Maintenance of clear and organized records of support requests, resolutions, and customer feedback, occasional provision of technical support to external clients as needed.
Key Requirements
  • Bachelor's degree in Information Technology, Electronics Engineering, Computer Science, or a related technical field.
  • Fresh graduates welcome to apply; 1-3 years of experience in a technical support or service role preferred but not required.
  • Hands-on experience with troubleshooting hardware and software, including desktops, laptops, printers, and networking equipment, proficiency with Microsoft Office Suite and familiarity with basic networking concepts.
  • Ability to diagnose and resolve system issues effectively, strong communication skills both written and verbal.
  • Excellent problem-solving abilities with keen attention to detail, ability to work independently and collaboratively in a team-oriented environment.