Technical Service Representative

5 days ago


Quezon City, National Capital Region, Philippines Axiom Technologies Full time

Axiom Technologies seeks a highly skilled Technical Service Representative to join our team. In this role, you will be responsible for providing onsite/on-call assistance to end-users within the organization's desktop computing environment.

Responsibilities:

  • Provide first/second level contact and problem resolution for customer issues.
  • Accept and deliver all service calls assigned within the established service level agreement for each client.
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
  • Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010 applications.

Required Skills:

  • Windows 7 & 10, MS Office 2010/2013/2016/365 proficiency.
  • Excellent communication skills to discuss technical issues with clients.
  • Ability to drive to client locations.
  • Perform general preventative maintenance tasks on computers, laptops, and printers.

Tech Skills and Knowledge:

  • Hands-on experience in Networking.
  • Knowledge about Data Centre operations.
  • Microsoft Office applications.
  • Active Directory management.

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