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Help Desk Specialists

1 week ago

Cebu City, Central Visayas, Philippines Trinity Workforce Full time

At Trinity Workforce, we are committed to delivering exceptional customer service and building strong relationships with our clients. As a Technical Support Representative, you will play a critical role in achieving this goal.

About the Job

In this role, you will be responsible for being the main point of contact for customers, providing support and solutions to their queries. You will work closely with the team supervisor to improve your performance based on feedback and proactively report any issues that may arise.

Key responsibilities include:

  • Providing excellent customer service and resolving queries in a timely and professional manner
  • Collaborating with team members and other departments to ensure seamless communication and issue resolution
  • Participating in coaching sessions and organizational activities to enhance your skills and knowledge
Required Skills and Qualifications

To be successful in this role, you will need to have:

  • A high school diploma or equivalent
  • A minimum of 6 months experience in a BPO setting
  • Strong communication and interpersonal skills
  • The ability to work effectively in a team environment
  • A flexible schedule and willingness to work onsite
Benefits

We offer a comprehensive benefits package, including a competitive salary, night differential allowances, HMO coverage, leave credits, and easy account access. Our benefits are designed to support the well-being of our employees and help them achieve a better work-life balance.