Customer Service Associate I

7 days ago


Iloilo City, Western Visayas, Philippines RELX Full time

About the Role

The Sales Support Coordinator I is responsible for providing administrative support to the sales team, ensuring seamless order fulfillment, and maintaining effective relationships with third-party vendors.

Responsibilities

  • Process orders and administer related activities to ensure timely and accurate delivery.
  • Collaborate with vendors to resolve any issues affecting order flow and customer satisfaction.
  • Develop and maintain capacity plans to optimize build-to-stock and build-to-order environments.
  • Analyze and prepare reports on inventory levels, demand, and supply chain performance to inform strategic decisions.
  • Identify and escalate potential problems and issues to senior management for resolution.
  • Provide on-the-job training and coaching to new associates as needed.
  • Attend virtual meetings and contribute to cross-functional teams as required.

Requirements

  • Bachelor's degree or equivalent experience.
  • Proficient typing skills (45 wpm) and basic computer knowledge (MS Office).
  • Strong communication, interpersonal, and analytical skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Excellent organizational and time management skills.
  • Good understanding of supply chain principles and practices.
  • Previous experience in a similar role or industry is preferred.
  • Must meet the minimum requirements outlined above.


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