Expert ID and Access Management Professional

4 days ago

Mandaluyong City, National Capital Region, Philippines beBeeEscalation Full time
Job Title:

ID and Access Management Specialist

About the Role:

This position is a vital part of our global support team, requiring expertise in SAP Fire Fighter management. The ideal candidate will have experience with escalated access, managing tickets, and providing guidance to team members or customers directly.

Key Responsibilities:
  • Monitor Elevated Access (Fire Fighter) tickets globally
  • Provide technical guidance to team members or engage with customers directly to solve their issues via phone, remote session, or email communication
  • Learn and become the expert for Elevated Access within the global support team
  • Deep understanding to guide team and customers on roles, profiles, and authorization type of functionality
  • Work with multiple teams to resolve issues within SLA and provide needed information to teams to resolve the issues
  • Educate/train team members on resolution and troubleshooting approaches and techniques in the defined area of expertise
  • Communicate resolutions and information clearly and concisely verbally and/or written
Requirements:
  • Understanding of emergency access management principles
  • Knowledge of segregation of duties concepts and conflicts
  • Knowledge of approval workflows and escalation procedures
  • Deep understanding of SAP or ERP system authorization concepts such as roles, profiles, and authorization objects
  • Understanding of SAP or ERP system user administration or security frameworks
  • SAP or ERP system experience and understanding of 'transaction' or user identifier codes
  • Ability to troubleshoot issues using logging and audit trails
  • Ability to work with global team members and customers from diverse cultures
Benefits:
  • Mid-senior level position with opportunities for growth and development
  • Full-time employment with competitive compensation and benefits package
  • Information Technology role with exposure to cutting-edge technologies and systems

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