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Digital Commerce Specialist

2 weeks ago

Manila, National Capital Region, Philippines Asia Peopleworks Inc Full time

We are seeking an experienced Digital Commerce Specialist to join our team at Asia Peopleworks Inc. As an e-commerce professional, you will be responsible for leading the development and implementation of e-commerce strategies to drive online sales and growth.

Key Responsibilities:
  • Develop and implement e-commerce strategies to drive online sales and growth.
  • Analyze market trends and competitor activities to identify opportunities for improvement.
  • Manage the online product catalog, including product descriptions, images, and pricing.
  • Work with the inventory team to ensure product availability and timely fulfillment of orders.
  • Ensure a seamless and positive customer experience from browsing to post-purchase.
  • Handle customer inquiries and complaints, providing excellent customer service.e-Commerce Platform Management:
  • Oversee the technical aspects of the e-commerce platform, ensuring its stability, security, and scalability.
  • Collaborate with IT and development teams to implement new features, integrations, and system upgrades.
  • Coordinate the integration of third-party tools and services, such as payment gateways, CRM systems, and marketing automation platforms.
  • Escalate and resolve technical issues promptly to minimize downtime and ensure a seamless shopping experience.
  • Stay updated with the latest e-commerce technologies and best practices, recommending and implementing improvements as needed.
  • Work closely with other departments, such as sales, marketing, and IT, to align e-commerce activities with overall business goals.
  • Manage relationships with external partners, such as payment gateways and logistics providers.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Marketing, Product Management, and Advertising

Industries: Information Services, Technology, Information and Media, and IT Services and IT Consulting