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Customer Success Enablement Manager
1 week ago
- Customer Understanding and Situation Analysis
- Gain a deep understanding of the customer's business challenges, pain points, and industry specifics.
- Analyze the customer organization's structure and stakeholders to identify potential success barriers.
- Evaluate SAP's current status at the customer's enterprise, including contractual footprint, adoption, and past escalations.
- Engagement Setup and Governance
- Explain the engagement scope and roadmap to the customer.
- Develop a high-level delivery plan aligned with the customer's goals and KPIs.
- Establish a governance model, including meeting cadence and escalation paths.
- Engagement Management and Planning
- Manage a long-term engagement plan based on customer solutions, projects, and top issues.
- React to short-term needs to avoid potential issues.
