Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Valeros Business Company in Cebu City. As a key member of our customer experience solutions team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide high-quality customer service and support to clients via phone, email, and chat.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work collaboratively with internal teams to resolve customer complaints and issues.
- Meet or exceed customer satisfaction targets and key performance indicators.
Requirements:
- College graduate with at least 6 months of customer-facing experience.
- High school or senior high school graduate with at least 6 months of background in the customer experience solutions industry.
- Excellent English communication skills.
- Excellent customer service, problem-solving, and multitasking skills.
- Superb computer skills.
What We Offer:
- Earn up to 23k for the package (not included night diff., OT, etc.).
- HMO and monthly incentives.
- Mandatory government benefits.
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