Customer Service Representative

2 months ago


Cebu City, Central Visayas, Philippines Valeros Business Company Full time
Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Valeros Business Company in Cebu City. As a key member of our customer experience solutions team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide high-quality customer service and support to clients via phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer complaints and issues.
  • Meet or exceed customer satisfaction targets and key performance indicators.

Requirements:
  • College graduate with at least 6 months of customer-facing experience.
  • High school or senior high school graduate with at least 6 months of background in the customer experience solutions industry.
  • Excellent English communication skills.
  • Excellent customer service, problem-solving, and multitasking skills.
  • Superb computer skills.

What We Offer:
  • Earn up to 23k for the package (not included night diff., OT, etc.).
  • HMO and monthly incentives.
  • Mandatory government benefits.


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