Remote Customer Support Specialist
7 days ago
Delivering top-tier support in a remote environment involves embodying key values such as innovation, empathy, and excellence. As a member of our team, you will play a vital role in shaping the customer experience.
">Key Responsibilities:- Support & Troubleshooting
- Respond to customer queries via email, chat, and occasional phone support within agreed SLAs.
- Diagnose and resolve product usage issues efficiently and empathetically.
- Onboarding & Education
- Guide new users through platform setup and onboarding steps.
- Develop and maintain knowledge-base content, FAQs, and help documentation.
- Customer Advocacy
- Gather user feedback and alert product and engineering teammates to recurring issues or feature requests.
- Act as a voice of the customer in team discussions and planning sessions.
- Account Management Assistance
- Assist the account management team with usage checks, renewal reminders, and proactive outreach to ensure customer satisfaction.
- Cross-Functional Collaboration
- Work closely with Sales, Product, and Engineering to communicate customer challenges, needs, and expectations.
Must-Have:
- 2+ years of customer support experience (ideally in SaaS or tech-driven environments).
- Exceptional written and spoken English; clear, friendly, and professional communication style.
- Strong ability to diagnose problems and walk customers through solutions.
- Experience with support tools like Zendesk, Intercom, Freshdesk, or similar.
- Proven ability to multitask and prioritize in fast-paced, remote environments.
Nice-to-Have:
- Familiarity with Applicant Tracking Systems (ATS), HRTech, or recruitment processes.
- Basic knowledge of APIs, integrations, or web-based products.
- Previous experience working remote or in asynchronous teams across time zones.
Why Join Us?
- Be part of a cutting-edge recruitment technology platform shaping the future of global hiring.
- Work in a dynamic and collaborative startup environment.
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Flexible remote/hybrid work setup.
At our organization, we strive to create an environment that fosters growth, collaboration, and mutual respect. We believe in providing our employees with the necessary resources and support to excel in their roles and make meaningful contributions to our mission.
Our team is dedicated to delivering exceptional customer experiences, and we are committed to creating a workplace culture that reflects this value.
We offer a comprehensive compensation package, including a competitive salary, generous benefits, and opportunities for professional growth and development.
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