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Level 2 Technical Support Professional

1 week ago

Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

We're seeking an IT Infrastructure Maintenance Specialist to join our team. As a level 2 technical support professional, you'll be responsible for maintaining the integrity of our IT infrastructure and providing technical support to our MSP partners and their clients.

About the Role:

You'll work independently and collaboratively to troubleshoot complex IT issues, ensure timely resolution of tickets, and proactively monitor systems to prevent potential problems. By joining this team, you'll gain exposure to cutting-edge technologies and refine your technical expertise.

Your Key Responsibilities:
  • Incident Management and Ticket Resolutions: Troubleshoot complex IT issues and resolve tickets efficiently.
  • Monitoring and Management of System Alerts: Proactively identify and address potential issues before they escalate.
  • Communication with Customers: Clearly convey technical information to non-technical customers.
  • Documentation and Knowledge Sharing: Maintain accurate records of technical activities and share knowledge within the team.

What We're Looking For:

  • Proven experience as an IT Support Engineer or similar technical support role for more than 3 years.
  • Familiarity with IT monitoring tools and incident management systems.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and decision-making skills.
  • Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations.
  • Amenable to work on-site in a fast-paced environment.