Technical Support Professional
2 days ago
About the Role
Trends Group Inc. (TGI) is hiring a skilled Technical Support Professional to join our team. The successful candidate will provide technical support for our clients and ensure that their technical issues are resolved efficiently.
Key Responsibilities
- Provide Technical Support
- Offer first-line support for client technical issues via phone or email
- Troubleshoot and resolve hardware, software, and connectivity issues
- Escalate complex issues to Level 2 or Level 3 support as necessary
- Document Issues and Resolutions
- Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures
- Promote Customer Satisfaction
- Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction
Requirements
- Education
- Bachelor's degree in information technology, ECE, Computer Science, or a related field
- Experience/Training
- Preferably 1-2 years of experience in an onsite technical support role
- Skills
- Basic knowledge of IT systems and troubleshooting methodologies
- Familiarity with a broad range of IT hardware and software solutions
Work Environment
- Combination of remote and onsite work, depending on client needs
- May require travel to client locations
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