Advanced Technical Assistance Specialist
1 day ago
The Technical Support Engineer position is a challenging and demanding role that requires strong technical skills, excellent customer service expertise, and the ability to work effectively under pressure.
Key Responsibilities- Provide advanced technical assistance for complex issues, working closely with customers to comprehend their problems and deliver timely resolutions.
- Conduct thorough investigations of escalated issues, collaborating with internal teams to identify root causes and implement fixes.
- Offer guidance and support to junior support engineers, sharing knowledge and best practices to enhance troubleshooting efficiency.
- Maintain up-to-date knowledge of product updates, system changes, and new features to improve troubleshooting capabilities.
- At least 3 years of technical support experience, with a strong background in customer service and technical problem-solving.
- Proficiency in using Zendesk or similar ticketing and chat support systems.
- Experience working with SaaS applications, integrations, and debugging API-related issues.
- Familiarity with database queries (SQL) and logging platforms for log analysis is beneficial.
- Competitive compensation package.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
We are seeking a skilled and enthusiastic Technical Support Engineer to join our team. If you possess a passion for technology and exceptional customer service skills, we encourage you to apply.
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