Communication Engagement Specialist
2 weeks ago
About This Opportunity
We are seeking an experienced Operator to join our team as a Customer Communication & Engagement Specialist. In this role, you will be responsible for ensuring an outstanding service experience across our Social Media channels.
You will respond to customers' concerns, resolve issues and provide personalized support to ensure a balance between optimum outcomes for the customer and the business. You will work closely with other departments to achieve a resolution and make decisions based on customer enquiries and intercept any potential issues.
Key Requirements
- Experienced Operator - minimum of 6 months experience (Aviation experience or at least solid chat experience) in a BPO/shared services industry
- Previous Social Media experience, with a focus on asynchronous messaging
- Previous written customer communication experience
- Airline industry experience an advantage
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