Customer Service Representative

14 hours ago


Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time
Company Overview: TASQ Staffing Solutions is a leading provider of recruitment services, dedicated to connecting talented individuals with exciting career opportunities.

TASQ's mission is to deliver exceptional staffing solutions that meet the unique needs of our clients and candidates alike. Our team of experts works tirelessly to ensure seamless placement and long-term success for all parties involved.

Job Description: We are currently seeking an English-speaking Customer Service Representative to join our dynamic team in Quezon City. As a key member of our call center operations, you will be responsible for providing top-notch support to our international healthcare members.

With a focus on patient-centric care, you will work closely with managed care organizations, including Medicare and/or Medicaid recipients, to address their concerns and provide personalized solutions. Your excellent communication skills, combined with your ability to navigate complex healthcare processes, will enable you to build strong relationships with our valued clients.

Key Responsibilities:
• Handle inbound calls from healthcare members with professionalism and empathy
• Respond to inquiries, resolve issues, and provide accurate information in a timely manner
• Collaborate with internal teams to ensure seamless service delivery and improve overall performance

Required Skills and Qualifications: To succeed in this role, you will need:
• A minimum of 1-year experience in Direct Patient Care, such as in Long-Term Care, Home And Community-Based Services, Hospital/Facility Settings, or Case Management
• Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Familiarity with BPO healthcare (member) processes, ideally in a Philippine setting
• Proficiency in using computer applications, including CRM software and Microsoft Office
• Ability to work independently and as part of a team, prioritizing tasks and meeting deadlines

Benefits: In addition to a competitive salary, you will enjoy a comprehensive benefits package, including:
• 24K monthly basic pay
• 4K account premium allowance
• 1K flex fund allowance
• HMO coverage on Day 1
• 20% non-taxable benefits
• Guaranteed 14th month pay
• Annual increase based on performance

Others: If you're passionate about delivering exceptional customer experiences and working in a fast-paced call center environment, we encourage you to apply for this exciting opportunity.

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