Business Process Improvement Lead

6 days ago


Manila, National Capital Region, Philippines Rephil Full time

About Rephil

We aim to excel in operational efficiency, quality, and control. Our team drives business performance and supports our QPC qualifications.

Key Responsibilities
  • Drive Operational Excellence: Lead functional and cross-functional activities to drive improved process and business performance aligned with our QPC requirements.
  • Process Analysis and Improvement: Identify resources required for efficient processes and establish end-to-end process management practices. Drive performance improvement related to Quality, Process, and Control (QPC).
  • Process Documentation and Evaluation: Design, document, and assess business processes considering technology, skills, and facilities requirements. Maintain process performance data and standards.
  • Operations Studies and Cost Optimization: Conduct work studies to determine operations methods, labor utilization standards, and cost analysis systems to promote efficient staffing and facility utilization.
  • Process Modeling and Simulation: Build and evaluate process operational and cost models for end-to-end performance analysis, capacity analysis, workload balancing, cost estimation, and cost reduction.
  • Standard Work and Process Automation: Develop and implement standard work, lead workflow simplification, optimization, and process design activities, supporting workflow automation and process automation projects.
  • Value Stream Assessments: Identify opportunities through value stream assessments, process audits, and manpower capability checks.
  • Process Change Management: Support the end-to-end process change evaluation and version control by evaluating, modeling, and simulating performance and cost impacts of new designs and changes.
  • Employee Engagement and Support: Resolve employee service and performance issues, actively working to identify and implement interventions to improve service.


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