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Customer Service Representative
1 week ago
Company Overview:
Neksjob Philippines is a reputable organization dedicated to delivering exceptional customer service experiences. Our team of professionals is committed to upholding the highest standards of quality and excellence in every interaction.
Salary:
The compensation package for this role includes a competitive salary range of 24,000 to 30,000 per year, reflecting our commitment to fair remuneration for outstanding performance.
Job Description:
We are seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer support unit, you will be responsible for providing top-notch service support while adhering to defined scope of work and service level agreements.
- Handle customer inquiries and concerns effectively, ensuring timely and accurate resolution of issues.
- Maintain high standards of call quality and performance metrics in line with organizational goals.
- Ensure professionalism and empathy in all customer interactions, delivering a positive experience.
Required Skills and Qualifications:
To excel in this role, you will need:
- A minimum of 6 months of experience in a collections-related role within the BPO industry.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet performance targets.
Benefits:
