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Nurse Call Center Specialist

1 week ago

Iloilo City, Western Visayas, Philippines Caring One Full time

We are hiring Registered Nurses to support our US-based clients in Iloilo, Philippines. At Caring One, we pride ourselves on delivering exceptional patient care experiences and maintaining the highest standards of service.

About Us:

Caring One is a healthcare-focused Business Process Outsourcing (BPO) dedicated to providing high-quality support services. Our team of dedicated professionals works together to ensure seamless patient care coordination and compliance with healthcare regulations.

Key Responsibilities:

  1. Utilize clinical knowledge and experience to support healthcare management and patient care coordination.
  2. Communicate effectively with patients, healthcare providers, and team members in the US.
  3. Review and analyze patient medical records to provide accurate assessments.
  4. Ensure compliance with HIPAA and other healthcare regulations.
  5. Collaborate with multidisciplinary teams to ensure seamless patient care.
  6. Maintain accurate documentation of patient interactions and care coordination activities.

Required Skills and Qualifications:

  • Experience in healthcare BPO or telehealth settings is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Familiarity with electronic health records (EHR) systems.
  • Strong knowledge of US healthcare systems, policies, and procedures.
  • Strong problem-solving and critical thinking abilities.
  • Preferably with Active USRN license under a Compact State (eNLC).