Leadership Development Position

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱900,000 - ₱1,800,000
Team Leadership Opportunity

The Role:

We are seeking a highly skilled and proactive Team Manager to lead and develop a high-performing team. This critical role is responsible for ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing our phone support processes.

This is an exceptional opportunity to join a world-class Customer Experience (CX) team and take your leadership skills to the next level.

Responsibilities:
  • Operational Excellence: Establishing and monitoring key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction.
  • Quality Assurance: Implementing robust quality control processes to maintain high service standards and identify areas for improvement.
  • Process Building: Leveraging data and insights to refine Phone Support processes and enhance the overall customer experience.
  • Team Leadership: Building and mentoring a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.
  • Training: Be the main point of contact for developing & training new joiners for the role.
  • Documentation & Reporting: Document all team activities and outcomes to maintain clear records and identify trends.
  • Feedback Loop: Provide clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment.
Requirements:
  • Exceptional Verbal and Written Communication in English
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Proficiency with Customer Service Tools and Analytics Platforms
What You'll Gain:
  • One of the world's fastest-growing and most innovative DTC brands
  • A highly experienced founders team
  • A great self-improvement-driven culture of top A-players in their respective fields
  • A 100% remote and micromanagement-free work environment

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