Call Center Representative

6 days ago


Angeles City, Central Luzon, Philippines MCI Full time
About the Role

We are looking for skilled Call Center Representatives to join our team. In this role, you will interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

You will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. This role requires you to handle inbound and outbound calls, emails, and chats with customers while meeting or exceeding performance metrics.

Responsibilities
  • Handle inbound and outbound calls, emails, and chats with customers.
  • Provide exceptional customer service and resolve customer inquiries.
  • Upsell products and services to meet customers' needs.
  • Meet performance metrics, including first call resolution rates, average handle time, and customer satisfaction scores.


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