
Healthcare Medical Records Specialist
7 days ago
We are seeking a skilled Medical Record Retrieval Expert
About the RoleThis position plays a critical role in our healthcare medical records retrieval process. As the first step in the workflow, this role ensures all requests are complete, accurate, and prepared for downstream processing.
The quality of intake directly impacts the speed and accuracy of records retrieval for our clients.
Main Responsibilities- Provider Identification & Research
- Determine all relevant healthcare providers associated with a client's treatment beyond the main facility listed by the law firm.
- Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.
- Input all identified providers into the admin application.
- Request Creation & Quality Control
- Review and correct incoming Release of Information (ROI) forms which are incomplete or incorrect in approximately 90% of cases.
- Create accurate base forms before assembling final submission packets.
- Conduct thorough quality assurance checks for each ROI packet ensuring all required components cover letters, affidavits etc. are accurate and complete.
- Request Assignment
- Assign requests to appropriate records team members based on workload and utilization metrics.
- Handling Special Cases
- Identify and escalate provider-specific requirements e.g. custom forms to the appropriate Client Success Manager (CSM).
- Resolve missing or conflicting information by liaising directly with the law firm's case manager.
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