Japanese Language Specialist

1 month ago


Taguig, National Capital Region, Philippines Neocareer Philippines Full time
Job Title: Japanese Speaker

The Case Manager is responsible for resolving technical and non-technical issues related to services by liaising with customers and local providers. The ideal candidate will identify and establish new processes, and continuously optimize existing ones, to deliver an exceptional customer service experience.

Key Responsibilities:
  • Work collaboratively with a team of Network Engineers towards a common goal
  • Act as first-line support for internal and external parties
  • Responsible for Network & Data Communication Systems
  • Customer Excellence (internal/external customer engagement and relationship management)
  • Good knowledge of ITIL Framework
  • Contribute to creating a positive work environment through dedication, enthusiasm, and a willingness to support others
Requirements:
  • At least 5 years of experience in IT/Telecommunications
  • Bachelor's Degree in Computer Engineering/Science, Information Technology, Electronics and Communications Engineering or equivalent
  • Fluency in Japanese and English (verbal and written)
  • Thorough understanding of Routing and switching, SD-wan and cloud concepts


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