Customer Success Advisor

7 days ago


Cebu City, Central Visayas, Philippines Avepoint Full time

About Our Mission

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AvePoint is dedicated to empowering organizations worldwide to collaborate with confidence. Our Confidence Platform helps prepare, secure, and optimize critical data across various collaboration environments.

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As a Customer Success Engineer, you will play a vital role in achieving this mission. You will work closely with our Customer Success Team to ensure seamless adoption, enablement, and utilization of our solutions.

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  • Design and execute digital customer engagement strategies, leveraging product health checks and timely interventions.">
  • Engage customers with low product adoption, identifying value-add use cases and providing expert advice.">
  • Analyze and resolve issues related to functionality and logic, ensuring our solutions meet customer needs.">
  • Serve as an internal technical post-sales resource for our Sales Team, providing insights and recommendations.">
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To excel in this role, you will need:

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  • Bachelor's degree in Computer Science or Engineering, with 2-3 years of experience in a technical field.">
  • Excellent communication, organization, and presentation skills, with ability to work independently and adapt to fast-paced environments.">
  • Expertise in Microsoft SharePoint, Microsoft365 architecture, and AvePoint Online Services (AOS) components.">
  • Familiarity with networking technologies, data governance, and compliance.">
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We are committed to fostering an inclusive environment where employees can grow and thrive. Join us in shaping the future of data security and governance



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