Telecom Support Specialist

6 days ago


Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

We are seeking a highly skilled and customer-oriented Client Engagement Expert to join our team at Talent Outsourcing Channel Solutions in Cebu City. This is a full-time role where you will be responsible for delivering exceptional client engagement and support in the telecommunications industry.

Job Description

In this role, you will be responsible for handling inbound client inquiries and requests via phone, email, and chat. You will also troubleshoot and resolve client issues in a timely and professional manner, maintaining detailed records of client interactions and resolutions.

Requirements
  • Previous experience in a customer service or call centre role, preferably in the telecommunications industry
  • Excellent communication and interpersonal skills, with the ability to handle client inquiries with patience and empathy
  • Strong problem-solving and analytical skills to effectively address client concerns
  • Proficiency in using various computer applications and customer relationship management (CRM) tools
  • A positive and enthusiastic attitude, with a commitment to delivering outstanding client service
  • Fluency in English and the local language

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We prioritize work-life balance and provide various wellness initiatives to ensure the well-being of our team.



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